Privacy Policy

Wizard Cleaning Service LLC is a residential and commercial cleaning company based in San Antonio, Texas, United States. We operate under the brand name Wizard Cleaning Service and serve San Antonio and surrounding areas.

We collect only the information reasonably needed to respond to you, prepare estimates, schedule and perform cleaning services, and run our business. Depending on how you interact with us, this may include:

• First and last name
• Phone number
• Email address
• Service or property address
• Property information, such as approximate size, number of bedrooms and bathrooms, and condition
• The cleaning service you request and any special instructions
• Appointment and walkthrough information, including preferred dates and times
• Quote and pricing information we prepare for you
• Your communications with us, such as messages, call notes, and email correspondence
• Photos or details you voluntarily provide to help us understand a cleaning job
• Payment-related information when applicable, such as the payment method used and payment status
• Website and device information when applicable, such as IP address, browser type, device type, pages visited, cookies, and analytics data

We do not ask for or collect more information than we need. Payment card numbers, when a card is used, are handled by the payment processor involved in the transaction rather than stored on our website.

We receive information directly from you when you:

• Fill out a form on our website, such as a quote request or contact form
• Call us or receive a call from us
• Send or receive text messages with us
• Email us
• Request a quote or an approximate price
• Request a walkthrough or appointment
• Book or request a cleaning service
• Contact us through a third-party lead, scheduling, or messaging platform used by our business

Some website information, such as IP address and browser details, is collected automatically when you visit wizardcleaningservice.com (see Section 11).

We use the information we collect to:

• Respond to your questions and inquiries
• Provide estimates and approximate pricing
• Schedule walkthroughs
• Schedule cleaning services
• Confirm, reschedule, and manage appointments
• Provide customer support
• Follow up on services you have requested
• Send service-related notifications, such as confirmations and reminders
• Manage our business operations, including record keeping and invoicing
• Understand and improve the customer experience
• Detect and prevent fraud, misuse, or abuse of our services
• Comply with applicable legal obligations

When you provide us with a phone number, Wizard Cleaning Service LLC may contact you at that number about your inquiry, a quote you requested, a walkthrough, an appointment, a cleaning service, or an existing customer relationship with us.

These communications may include:

• Phone calls
• Text messages (SMS)
• Email
• Appointment confirmations
• Appointment reminders
• Customer-service follow-ups related to your request or service

Providing your phone number allows us to communicate with you about the services and requests described above. It does not give us unlimited permission to send you unrelated marketing. If we ever wish to send optional promotional messages, we will do so only where permitted and you may opt out at any time as described in Section 12. Message and data rates from your mobile carrier may apply to text messages.

To respond quickly and keep our scheduling organized, Wizard Cleaning Service LLC may use automated technology or AI-assisted systems to help us:

• Answer common inquiries
• Provide general information about our services
• Provide estimated price ranges
• Schedule or coordinate walkthroughs
• Manage appointments
• Route calls and messages to the right person
• Assist our customer service

These systems operate on behalf of Wizard Cleaning Service LLC and under our direction. Any estimate or information they provide is preliminary, and a member of our team remains available to review your request and answer your questions.

Like most small businesses, we rely on trusted service providers to help us operate. These may include providers of communication and telephone services, text messaging, scheduling, customer relationship management (CRM), website hosting, payment processing, analytics, and workflow automation.

Where applicable, these providers may include platforms such as Twilio (communications and messaging) and SuiteTask (scheduling and business management). Service providers process information only to provide their services to Wizard Cleaning Service LLC. Your information remains ours to manage on your behalf; our service providers do not own your information and are not permitted to use it for their own independent purposes.

Wizard Cleaning Service LLC does not sell your personal information.

We share information with service providers only when reasonably necessary to operate our business, provide the services you request, process communications, manage appointments, or comply with legal requirements. We may also share information when you ask us to or give us permission to do so.

Mobile phone numbers, SMS opt-in information, and messaging consent are not sold or shared with third parties or affiliates for their independent marketing purposes. Text messaging originator opt-in data and consent are used solely to communicate with you as described in this policy.

We keep personal information only for as long as reasonably necessary to provide our services, maintain accurate business and customer records, resolve disputes, meet accounting and tax requirements, and comply with legal obligations. When information is no longer needed for these purposes, we take reasonable steps to delete it or remove identifying details from it.

We use reasonable administrative, technical, and organizational measures to protect personal information from loss, misuse, and unauthorized access, such as limiting access to customer information to people who need it to do their work and using password-protected accounts for our business tools.

Please note that no method of transmission over the internet or method of electronic storage can be guaranteed to be 100% secure. While we work to protect your information, we cannot promise absolute security.

Our website uses cookies and similar technologies, including Google Analytics and Google Ads conversion tracking, to understand how visitors use wizardcleaningservice.com, measure the effectiveness of our advertising, and improve the website. These tools may collect information such as your IP address, browser and device type, pages visited, and how you arrived at our site.

You can control or disable cookies through your browser settings. Disabling cookies may affect some features of the website, such as the address lookup in our quote form. To learn more about how Google uses data from sites that use its services, you may visit Google's privacy resources.

You may contact us at any time to request:

• Access to the personal information we hold about you
• Correction of information that is inaccurate or out of date
• Deletion of your information, where applicable and where we are not required to keep it for business records or legal reasons
• To stop receiving optional marketing communications

Please send requests to [email protected]. We may need to verify your identity before acting on a request. To opt out of text messages, you may also reply STOP to any message you receive from us.

Marketing versus service communications. Opting out of marketing does not stop transactional or service-related communications, such as appointment confirmations, reminders, quotes you requested, responses to your questions, or messages needed to complete a service you booked. These communications are necessary to provide the services you asked for.

Our services and website are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at [email protected] so we can remove it.

We may disclose information when we reasonably believe it is necessary to:

• Comply with applicable law, regulation, legal process, or a governmental request
• Protect the rights, property, or safety of Wizard Cleaning Service LLC, our team, our customers, or others
• Investigate or prevent fraud, security issues, or misuse of our services
• Enforce our agreements, including our Terms of Service

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will post the revised policy on this page and update the "Last Updated" date at the top. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your information, please contact us: